Thanks for visiting our website www.virtuallyforyou.com.au
Virtually For You ABN 33 643 327 526 is committed to protecting your privacy as an online visitor to our website.
As we are an online business trading globally we aim to comply with the Australian Privacy Principles contained in The Privacy Act 1993 (Cth) and General Data Protection Regulations (GDPR) to ensure that your information is protected.
We use the information we collect about you to maximise the services and products that we provide to you via our website and through our business.
By providing us with your data, you warrant to us that you are over the age of 18 years.
Phone: 1300 657 877
1.1. It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing firstname.lastname@example.org
18.104.22.168. We process this data for the purposes of:
a. Communicating with you;
b. For record keeping, and;
c. For the establishment, pursuance or defence of legal claims.
22.214.171.124. Our legal ground for this processing is our legitimate interests which in this case are to respond to communications sent to us, to keep records and to establish, pursue or defend legal claims.
2.2.2. Customer Information
126.96.36.199. Customer information or data includes any information you provide relating to any purchases of goods and/or services such as your name, title, billing address, delivery email address, phone number, contact details, purchase details and your card details.
188.8.131.52. We process this information to:
a. Supply the goods and/or services you have purchased, and;
b. To keep records of such transactions.
184.108.40.206. Our legal ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
2.2.3. User Information/Data
220.127.116.11. User information includes data about how you use our website and any online services together with any data that you may post for publication on our website or through other online services. We may collect, store and use:
a. information that you provide to us when using the services on our website or that is generated in the course of the use of those services (including the timing, frequency, and pattern of service use);
b. information contained in, or relating to, a personal or business account with our website (including name, email address, date and month of birth);
c. information that you provide when you provide feedback;
d. information that you provide when you change your personal details or email preferences;
e. information that you provide when you respond to a survey;
f. information that you provide when you communicate with our customer support;
g. any other personal information that you choose to send to us.
18.104.22.168. Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
22.214.171.124. We process this data to
a. Operate our website and ensure relevant content is provided to you;
b. To ensure the security of our website;
c. To maintain backups of our website and/or databases and;
d. To enable publication and administration of our website, other online services, and business.
126.96.36.199. Our legal ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
188.8.131.52. We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
2.2.4. Technical Data
184.108.40.206. Technical data is information about your use of our website and online services such as information about your visits to, and use of this website, including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths.
220.127.116.11. The source of this data is from our analytics tracking system.
18.104.22.168. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.
22.214.171.124. Our legal ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
2.2.5. Financial Transactions
126.96.36.199. All our website financial transactions are currently handled through our payment services provider. This may change from time-to-time.
188.8.131.52. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
184.108.40.206. All individual profile and company details are not used for any other purpose other than that described above.
220.127.116.11. Details are only supplied to a third-party supplier when it is required by law, for goods or services which you have purchased or to protect our copyright, trademarks and other legal rights.
2.2.6. Marketing Information/Data
18.104.22.168. Marketing information includes data about your preferences in receiving marketing from us and our third parties, and your communication preferences.
22.214.171.124. We process this data to:
a. Enable you to receive our newsletter;
b. Enable you to participate in promotions such as competitions, prize draws and free giveaways;
c. To deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising.
126.96.36.199. Our legal ground for this processing is our legitimate interests, which in this case, are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
188.8.131.52. We may use Customer, User, Technical and Marketing Information/Data to:
a. Deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and;
b. Measure or understand the effectiveness of the advertising we offer to you.
184.108.40.206. Our legal ground for this processing is legitimate interest which is to grow our business.
220.127.116.11. We may also use such data to send other marketing communications to you and our legal grounds for doing so is either your consent or legitimate interest namely to grow our business. (Please see Marketing Communications below – Section 3).
2.2.7. Sensitive Data
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
2.2.8. Contract Obligations
18.104.22.168. Where we are required to collect personal data by law, or under the terms of the contract between us, and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you).
22.214.171.124. If you don’t provide us with the requested information, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
2.2.9. Use of Personal Information
126.96.36.199. We will only use your personal data for the purpose it was collected for or reasonably compatible purposes if necessary. In the event we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
188.8.131.52. We may process your personal information without your knowledge or consent where this is required or permitted by law.
3.3. Types of Cookies:
3.3.1. Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
3.3.2. Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.
3.4. Cookies categories:
3.4.1. Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and/or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
3.4.2. Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
3.4.3. Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.
4.3. Express consent
4.3.1. It is unlikely that Virtually For You will share your personal data with any third party for their own marketing purposes, however, in such circumstances, we will obtain your express consent.
4.4. Stopping marketing messages
4.4.1. You can ask us or third parties to stop sending you marketing messages at any time by:
184.108.40.206. following the opt-out links on any marketing messages sent to you, or
220.127.116.11. Emailing us at Email: email@example.com at any time.
4.4.2. If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations, returns, replacements etc.
10.3. You may instruct us at any time not to process your personal information for marketing purposes.
10.4. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.